We have been notified that customers are experiencing issues with Multi-Network SIM cards.
Our engineers are investigating the issue.
SIM cards appear to be authorised on the mobile network but have some or no layer3 connectivity.
Further information will be updated in due course.
Engineers have confirmed a power issue at one our upstream packet gateway providers datacentres causing sessions connected to this datacentre to drop. SIM cards affected are automatically being routed to back up datacentres once a session is re-established.
If you are still experiencing issues please reboot your device to re authenticate on to the network.
We apologies for the issue.
Kind regards
IoTie Support