Some systems are experiencing issues

Stickied Incidents

24th July 2025

Single Net UK IoT Network | APN: eem2m UK Carrier Mobile Call Issues

Hi Customers,

Mobile Carriers are currently experiencing high reports of call issues across their networks, you may experience issues with calls to mobile numbers using single net sims. Please see more here: https://www.techradar.com/news/live/vodafone-ee-o2-outage-july-2025

Kind Regards, IoTie

  • Dear Customer,

    As of 20:45 last night, support teams have confirmed that all the server nodes are handling all mobile traffic with no issues, and stability remained positive.

    A period of monitoring will be completed for 24 hours to ensure no further issues.

    Kind Regards, IoTie

    • Past Incidents

    13th July 2025

    No incidents reported

    12th July 2025

    No incidents reported

    11th July 2025

    Global Multi-Network SIMs | APN globaldata.iot EE Network issue

    Dear Customer

    We are aware of an issue affecting the EE network across the UK.

    Network engineers have sent a EE network removal profile to our Multi-Network SIM cards to force SIMs on to alternative networks. Your device may require a reboot though to pick up an alternative network.

    If you are using Teltonika Routers you can use the following command to switch operators by sending an sms through the MultiNet portal https://portal.iotie.com to the SIM in question* Please note this assumes you have enabled the operator command within the SMS utilities sections.

    #[admin password if admin authentication is switched on] cellular operator auto-manual [operator-code] [apn]

    OPERATOR CODES Three – 23420 Voda – 23415 EE – 23430 O2 – 23410

    For example the code to change to vodafone with an admin password of password would be

    #password cellular operator auto-manual 23415 globaldata.iot

    If you want to reboot your teltonika router please send an sms command as follows

    #[router admin password] reboot

    Kind regards IoTie Support

  • Dear Customers,

    The EE Issue with the Global Multi-Network SIMs should now be resolved.

    Kind Regards, IoTie

  • Dear Customers,

    We are receiving reports of the SIMs now working as expected since the EE network profile was removed.

    We are continuing to monitor.

    If you are still seeing an issue please reach out to us.

    Kind Regards, IoTie Support

    • 10th July 2025

    No incidents reported

    9th July 2025

    No incidents reported

    8th July 2025

    No incidents reported

    7th July 2025

    No incidents reported